Terms and conditions

TERMS & CONDITIONS

 

Cruise-Croatia is a division of The Beyond Travel Group and  as such is fully accredited with the AFTA Travel Accreditation Scheme (ATAS) and is a member of the Council of Australian Tour Operators (CATO – member TO1039) and Australian Federation of Travel Agents (AFTA)

 

VALIDITY, PRICES & GST
All prices stated in this website are in AUD. Prices are subject to change without notice in the event of fluctuations in exchange rates or increases in supplier costs outside the control of Beyond Travel. However, no surcharges will apply once final payment has been received. Most overseas products featured in the website are exempt from the Goods and Services Tax. However, due to legislation, GST is applicable on all domestic services provided, such as cancellations, amendments, visa processing, etc.

DEPOSITS & BALANCE DUE
To secure a booking, a 20% non-refundable deposit will be required for all services within 7 days of booking date. (During peak times this may be reduced to 3 business days.)

Final payment is due 90 days before the commencement of first travel service for all Cruises

PAYMENT
Payments may be made by cheque, direct deposit or credit card: Visa, MasterCard and American Express. There will be a merchant fee of 2% for Visa and MasterCard and 3% for Amex payments.

For direct deposits, please transfer payment to the following bank accounts and fax the transaction record, along with your booking reference number, to +61 2 9080 0499, or email to info@beyondtravel.com.au:

Australia CBA – Clarence & King Street Branch, Sydney
BSB: 062-032 Account: 1016 8338
Account Name: Beyond Travel Group Pty Ltd Client Account

New Zealand ANZ – 15 Mercari Way, Auckland
BSB: 010-277 Account: 0157342-00
Account Name: Beyond Travel Group Pty Ltd

SERVICE FEES, CANCELLATIONS & REFUNDS
Cancellations: prior to commencement of the cancelled service, the following penalties will apply, unless otherwise advised:

Cruises
91+ days            Loss of deposit
90-42 days        50% fee
41-20 days        80% fee
19–0 days         100% fee

Visa support documentation, and rail, coach and theatre tickets are non-refundable once issued or purchased. Airline tickets and rail passes which have been issued are subject to cancellation fees imposed by the airline or rail company.

Refunds: no refund is available for cancellations once travel arrangements have commenced or “no-shows” due to personal negligence or choice. Cruise-Croatia does not authorise any overseas supplier to promise refunds on our behalf. All claims for refunds or reimbursements must be received in writing within 3 weeks from the date the service was provided.

DISCOVER MORE TRAVEL VOUCHERS
Travel Vouchers can be applied to any additional Beyond Travel services featured in any of our brochures. Voucher amounts vary by tour, and solo travellers receive 50% of the per couple amount. Vouchers expire 31 December of travel year; services must be booked and outstanding payments made by this date. Discover More Travel Vouchers are not combinable with any other offer, are invalid if the tour for which it was issued is cancelled, and have no cash value. Refunds cannot be issued on unused amounts. Please contact our Sales team for further assistance.

SPECIAL JOURNEY SOLO TRAVELLER CLUB
Our Solo Traveller Club is an initiative designed to match solo travellers on select cruises who are willing to share twin accommodation, saving on single supplements and offering an opportunity for companionship whilst travelling. Only travellers of the same gender will be matched and there are no guarantees that a match will be possible; if we are unable to find a match, single supplements will apply. To join, please contact us to register. Special booking and payment conditions apply. Detailed conditions are outlined on the registration, and submission of the form is deemed consent to these terms. Available on: “Croatia & Slovenia by Land & by Sea”, “Croatian Encounter” and “Complete Croatia”.

TOUR CANCELLATION
Cruise-Croatia and its principles reserve the right to cancel any tour or cruise up to 4 weeks before departure. Should it be necessary to cancel a tour or cruise, alternative arrangements will be recommended, however if a suitable substitution is not found, a full refund
will be offered.

TOUR CONDITIONS & SPECIAL REQUESTS
The services we provide are suitable for almost anyone and age is seldom an issue. An eagerness to be involved and a positive approach to travel will result in a satisfying and rewarding holiday. It is however your responsibility to ensure that you have a suitable level of fitness to undertake your chosen travel itinerary and you must inform Cruise-Croatia of any medical condition that may prevent your full participation. For the enjoyment and safety of our passengers, Beyond Travel and its principles reserve the right to substitute hotels and amend itineraries if necessary. If a re-routing of a tour is required, Beyond Travel will cover any additional costs associated with those changes within the dates of the particular tour. Any other changes (e.g. airline changes) which result in additional hotel nights, meals or other services are the responsibility of the passenger. Beyond Travel should be advised at time of booking of any dietary requirements or special requests, such as bedding preferences, non-smoking rooms, etc. Whilst we can not guarantee, we will endeavour to honour these requests when possible.

DOCUMENTATION
Documentation is normally issued within 4 weeks of your departure from Australia or New Zealand..

PASSPORTS & VISAS
Australian and New Zealand citizens must hold a current passport which must be valid for at least six months after your departure. It is the responsibility of the individual to obtain the required visas prior to departure. Failure to do so which results in the need to cancel travel arrangements will incur normal cancellation penalties.

INSURANCE
Cancellation and refund conditions are strictly enforced; therefore, we recommend that you carry comprehensive travel insurance which covers cancellation due to unforeseen circumstances or those beyond your control. Ask your Cruise-Croatia consultant for a choice of policies or click the insurance tab on our website for a competitive quote.

RESPONSIBILITY
Beyond Travel Group Pty Ltd, trading as Beyond Travel and Cruise-Croatia, is an intermediary and acts only in the capacity of agent for the passengers in all matters of transportation, tour and cruise operations and other services. All receipts, tickets or vouchers are issued subject to the terms and conditions under which services are provided. Beyond Travel assumes no responsibility for loss, injury, accident, delay, damage or irregularity that may be caused to person or property, however caused or arising during any tour under its management, sponsorship or procurement. Travellers acknowledge that reasonable changes may be made, and it is the responsibility of the passengers to make sure that they are in possession of the proper travel documents. The issuance and acceptance of receipts, tickets, or vouchers shall be deemed consent to the above conditions.